Refund policy

When you are refunded in full

• Your payment is not confirmed within 24 hours of the reading being started. The photographs are deleted at 24 hours, so the reading can no longer be produced — we refund the full amount to the UPI account it came from.
• We confirmed your payment but could not produce the reading and you do not want to try again.
• You were charged twice for the same reading.

When we fix it instead

• If a photo was unclear or showed no palm or face, you can retake it free of charge — write to us with the reading's link.
• If you received the reading in the wrong language, we can write it in the other language from the same examination while the photographs still exist (within 24 hours).

What is not refunded

A reading that was delivered as described is not refunded because its content was not what you hoped for. Every service page states what the reading covers — and what it will never say — before you pay.

How to ask

Write to [email protected] with the reading's link (or the email you entered), the UPI reference (UTR) number, the amount and the date. We reply within two working days and send approved refunds by UPI, usually within seven working days.